Call Center Salary Report- published by M.E.R. (McDaniel Executive Recruiters), a specialized executive search firm specializing in Managed Services, Transactional Outsourcing, and Direct Marketing Industry. The firm has established benchmarks through their research on the Call Center industry. The report includes three sets of data for low and high salaries: Call Center Operations, Call Center Support Position, and Call Center Sales. Salaries for Call Center Operations:
POSITIONS:
Supervisor, in-house: Low Salary - $38,600; High Salary - $49,200 Supervisor, Outsourced: Low Salary - $26,400; High Salary - $39,600 Manager, in-house: Low Salary - $52,500; High Salary - $69,800 Manager, outsourced: Low Salary - $41,200; High Salary - $58,700 Director, in-house: Low Salary - $82,500 ; High Salary - $99,100 Director, outsourced: Low Salary - $72,300; High Salary - $92,700 VP Call Center Operations: Low Salary - $90,400; High Salary - $135,000
Manpower Employment Outlook Survey (released March 2007)
By the trades
These are the net-employment outlooks on a seasonally adjusted basis for each of the 10 industries tracked by Manpower: * Mining, 26%, down from 29% who planned to hire in the first quarter
* Wholesale and retail trade, 20%, down from 22%
* Services, 19%, down from 23%
* Transportation and public utilities, 19%, up from 17%
* Non-durables manufacturers, 18%, flat from 18%
* Durable-goods manufacturers, 17%, down from 18%
* Finance, insurance and real estate, 17%, up from 15%
* Construction, 16%, down from 18%
* Public administration, 16%, down from 18%
* Education, 15%, down from 17% Sources: Market Watch.com article, http://digbig.com/4rxgs Related Report from BLS: “Employment Situation Summary,” http://www.bls.gov/news.release/empsit.nr0.htm
~~Sites~~~
Workforce.com Adds Blogs, Podcasts
They’ve added new features to the site, and expect to bring you more in the next few months. Check out their blogs, including staff writer Ed Frauenheim’s “China Matters” reports. His blog joins “The Business of Management.” Workforce.com is also introducing podcasts to the site, and as part of their special global report, they’re kicking off with interviews of workforce management leaders in China . Visit: http://www.workforce.com/section/01/ (Source: Workforce Week, March 11-16 Newsletter) ~~~~~~
For 50+ Job Seekers: RetirementJobs.com is a site for both job seekers and employers. Additionally, Robert Half International (RHI) and RetirementJobs.com have formed a strategic partnership in which RHI will provide job listings and career management content on RetirementJobs.com. Visit: http://retirementjobs.com/
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